Multifactor Authentication (MFA)

MFA security keys

Fanshawe has introduced Multi-Factor Authentication (MFA) as part of our commitment to keep your information safe and enhance the College’s information security against cybersecurity attacks. 

What does this mean for you? Fanshawe students and staff will be required to use multifactor authentication in order to access FOL or other College-related software, devices, resources, and classwork if you are not logged into Fanshawe’s network. 

Fanshawe has selected two options for use with MFA: the preferred Microsoft Authenticator App and a physical security key (USB device) for students and staff who cannot use the app.

Who is Eligible for a Free USB Key?

The Library Learning Commons will provide one free* USB key to a limited number of eligible students.

* If you are eligible, your first security key is free. However, if your key is lost or stolen, you will be responsible for the cost of a replacement. Fanshawe IT Services recommends Yubico security keys, which can be purchased from Fanshawe Retail Services.

Eligibility Critera

  • Students who do not own a smartphone;
  • Students whose smartphones do not meet the Microsoft Authenticator minimum requirements;
    • At least Apple iOS version 15.0 or newer (2015 or newer).
    • At least Google Android version 8.0 or newer (2017 or newer).

Students who feel they meet one of these requirements can complete and submit an online form to request a key.

Helpful MFA Links

Multifactor Authentication FAQ

Multi-Factor Authentication will be required for most Fanshawe resource logins, including whenever you’re not directly connected to a Fanshawe network and also in some scenarios no matter what location you are logging in from. The frequency of MFA prompts can vary based on a number of factors and is unique to each device you use.

There will be times where the MFA check will not be required, but it is best for you to be prepared to complete all authentication prompts whenever you access College resources, from any location or device.

The frequency of MFA prompts can vary based on a number of factors and is unique to each device you use. College systems could prompt at different frequencies based on your individual device settings. It is best to be prepared to authenticate using MFA any time you access a Fanshawe resource, regardless of where you are. 

The Microsoft Authenticator requires at least Apple iOS version 15.0 or Google Android version 8.0 or Windows 10 Mobile 14393.0. For reference this translates to iPhone devices from 2015 or newer and Android devices from 2017 or newer.

Fanshawe College recommends that all staff and students use the official Microsoft Authenticator application (Microsoft Mobile Phone Authenticator App | Microsoft Security). The Microsoft-created Authenticator application will never ask for money either up front or in a subscription.

Fanshawe Student: Registration of the Yubikey device would need to be done through Microsoft’s MySignIns page (My Sign-Ins | Security Info | Microsoft.com). The computer being used to register the Yubikey would also need to be connected the Fanshawe College network, to allow the smooth setup of the new key. Please make sure the computer being used to register the Yubikey is connected to Fanshawe College’s network (either Wifi or within an onsite computer lab) before setting up the security key. Alternatively you can contact the IT Service Desk (Contact Us – Fanshawe CONNECTED) to receive a Temporary Access Pass, that can be used off campus, to facilitate the security key registration through MySignIns.

Fanshawe Staff Member: For a staff member to register a Yubikey USB device you will need to get a Temporary Access Pass from the IT Service Desk to allow for the setup to go through. Please contact the IT Service Desk (Contact Us – Fanshawe CONNECTED) for further support.

If you have trouble logging in, or don’t have access to your MFA authentication device, you will need to contact the IT Service Desk (ITSD).