Tech Help

Library Tech Help aims to help students grow their confidence with technology and software applications. We coach students so they are able to problem-solve for themselves in the future.

Book an Appointment

Looking for tech assistance? Make an appointment or drop in for help.

Jass Arandia

Digital Support Co-op

What We Can Help With

What We Do Not Help With

  • Introductory computing skills.
  • Downloading Fanshawe IT software (e.g., Office 365).
  • Navigating Fanshawe applications (e.g., MyFanshawe, FanshaweOnline).
  • Using Office 365 software:
    • Word
    • Excel
    • PowerPoint
    • OneNote
  • Using Google Suite (G-Suite) software:
    • Docs
    • Sheets
    • Slides
    • Forms
  • For assignments or examinations where students are required to work through steps and explore software functionality, we will only be able to point you in the direction of helpful resources.
  • Troubleshooting computer hardware issues.
  • Navigating or downloading applications on cellphones and tablets.
  • Troubleshooting Fanshawe accounts.
  • Working with confidential information.
  • Advanced software applications, such as Microsoft Project, Adobe Photoshop/Illustrator, AutoCAD, etc.

For urgent issues or questions relating to hardware and laptop requirements, please contact IT Services.

Helpful Resources & Software Downloads