Tech Help

Library Tech Help’s primary goal is to assist students in building their confidence with technology and software applications. Our coaching approach helps students learn how to tackle problems independently, preparing them for future challenges.

Meet Our Tech Help Team

Jass Arandia

Jass Arandia,
Tech Help


Jass’ Tech Help Hours

Tuesday: 9 a.m. – 4 p.m.

Wednesday: 10 a.m. – 3 p.m.

Thursday: 10 a.m. – 4 p.m.

Portrait of Juan

Juan Fernando Berrazueta Subia,
XR & Tech Help


Juan’s Tech Help Hours

Monday: 1 p.m. – 6 p.m.

Tuesday: 9 a.m. – 5 p.m.

Wednesday: 9 a.m. – 5 p.m.

Thursday: 9 a.m. – 2 p.m.

What We Can Help With

What We Do Not Help With

  • Introductory computing skills.
  • Downloading Fanshawe IT software (e.g., Office 365).
  • Navigating Fanshawe applications (e.g., MyFanshawe, FanshaweOnline).
  • Using Office 365 software:
    • Word
    • Excel
    • PowerPoint
    • OneNote
  • Using Google Suite (G-Suite) software:
    • Docs
    • Sheets
    • Slides
    • Forms
  • For assignments or examinations where students are required to work through steps and explore software functionality, we will only be able to point you in the direction of helpful resources.
  • Troubleshooting computer hardware issues.
  • Navigating or downloading applications on cellphones and tablets.
  • Troubleshooting Fanshawe accounts.
  • Working with confidential information.
  • Advanced software applications, such as Microsoft Project, Adobe Photoshop/Illustrator, AutoCAD, etc.

For urgent issues or questions relating to hardware and laptop requirements, please contact IT Services.

Helpful Resources & Software Downloads

Microsoft 365 Portable Genius (eBook cover)

Microsoft 365 Portable Genius (eBook)

“A seasoned tech expert and trainer, author Lisa A. Bucki shows you how to build Word documents, Excel workbooks, and PowerPoint presentations the right way, as well as how to use high-impact design techniques to make your documents pop. This book answers 11 key questions about how to make the most of Microsoft 365, providing genius tips as it leads you through the essentials.”

Free Software Downloads

Free Tutorials

Self Help